Return & Refund Policy

At KhaliJagah, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact us so we can assist you.

1. Return Window

Return requests must be submitted within 3 days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

2. Eligible Returns

A product may be eligible for return if:

• You received the wrong product.

• The product arrived damaged.

• The product has a manufacturing defect.

• The product is materially different from its description.

• The product meets another return condition expressly stated on the product page.

Products must generally be returned in their original condition and packaging, where reasonably possible.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Items specifically marked as final sale.

• Customized or personalized products.

• Products damaged through customer misuse, improper handling, or accidental damage.

• Items that have been altered, used, washed, installed, or modified after delivery.

• Products returned without the required accessories, packaging, or components where these are necessary to verify the return.

Any product-specific return restrictions will be stated on the relevant product page.

4. Damaged Products

If your product arrives damaged, please contact us within 24Hours of delivery.

Please provide:

• Your order number.

• Photographs of the product.

• Photographs of the packaging.

• A brief description of the damage.

This information helps us investigate the issue with our delivery partner or fulfillment team.

5. Wrong Product

If you receive an incorrect item, contact us as soon as possible.

After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the order.

6. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, KhaliJagah will determine the appropriate return-shipping arrangement.

For returns requested for reasons other than a product defect, damage, or fulfillment error, the customer may be responsible for return shipping costs.

7. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable amount will be refunded through the original payment method where possible.

Refund processing time may vary depending on the payment provider or financial institution.

8. Partial Refunds

In certain circumstances, KhaliJagah may offer a partial refund instead of requiring the product to be returned, depending on the nature and extent of the issue.

Any partial refund will be discussed with the customer before being processed.

9. Exchanges

Where possible, eligible defective or incorrect products may be exchanged for the correct or replacement product.

Exchanges are subject to product availability.

If the replacement is unavailable, we may offer an appropriate refund.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests cannot always be guaranteed once an order has been processed or dispatched.

11. How to Request a Return

To request a return or refund, contact us at:

Email: khalijagah360@gmail.com
Phone/WhatsApp: +92 320 6534024

Please include:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos, if applicable:

We will review your request and provide further instructions.

12. Refund Delays

If you have been notified that your refund has been processed but have not received it within the expected timeframe, please first check with your bank or payment provider.

If you still need assistance, contact us at khalijagah360@gmail.com.

13. Consumer Rights

Nothing in this Return and Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

KhaliJagah reserves the right to update this policy when necessary. Any updated policy will be published on this website.